Page – Late Return Policy

Voyage Co — Late Return Policy (California Rentals)

1. Standard Return Obligation

• Guest must return the Vehicle by the Return Time and at the Designated Return Location stated in the rental agreement.
• Different return locations require prior written approval and may incur extra fees.

2. Grace Period (Only with Prior Notice)

• If Guest notifies Voyage Co in advance (phone, SMS, or email) of an expected delay, a 30-minute grace period applies with no late fee.
• No notice → no grace: if prior notice is not provided, late fees begin immediately after the Return Time.
• Grace period does not extend the rental; insurance and risk remain with the Guest.

3. Hourly Late Fees

• After the grace period (or immediately, if no notice was given), each started hour of delay is charged at 25% of the daily rate for that Vehicle.
• Taxes/fees apply in addition to hourly charges.

4. Full-Day Charge Threshold

• When the delay exceeds 3 hours, the late return converts to a full extra rental day at the then-applicable daily rate (plus taxes/fees and mileage, if applicable).

5. Extensions (How to Avoid Late Fees)

• Extensions are allowed only with written confirmation from Voyage Co (SMS or email is sufficient).
• Rates for the extension may differ from the original booking and will be quoted at the time of approval.
• Returning late without an approved extension is a breach of the Agreement and triggers late fees under Sections 3–4.

6. Unauthorized Late Return — Remedies

• If the Vehicle is not returned on time and no extension is approved, Voyage Co may:
  • charge late fees and additional rental days as described above,
  • apply/retain amounts from the security deposit hold,
  • disable/lock and repossess the Vehicle using telematics where lawful,
  • report the Vehicle as unlawfully retained if more than 24 hours overdue and Guest is unreachable.

7. Costs & Liability

• Guest is responsible for all costs related to a late return, including towing, storage, impound, relocation, and administrative fees.
• Such amounts may be deducted from the deposit or charged to the payment card on file.

8. EV Considerations

• EVs must be returned to the Designated Return Location and with ≥70% state of charge unless otherwise approved (see Fuel/EV policy).
• If an EV is left at a different location, repositioning costs and loss-of-use up to 30 days may apply per the Rental Terms.

9. Contact

Voyage Co — Customer Support (California)
555 Palm Ave, #206, Millbrae, CA 94030
voyageco.ca@gmail.com • +1 (628) 358-13-18