Page – Fuel Policy

Voyage Co — Fuel Policy (California Rentals)

1. General Principles

All Voyage Co gasoline vehicles require premium gasoline only (91+ octane). Using mid-grade or regular fuel is prohibited.

• Receipt requirement: Guests must leave the original fuel receipt in the vehicle at the end of the trip so we can verify that only premium gasoline was used.
• Failure to provide a receipt, or evidence of non-premium fuel, may result in charges for inspection, remediation, engine-related issues, and loss of use; such amounts may be deducted from the security deposit.

2. Refueling Options

2.1 Prepaid Fuel (Extras)

• Guest selects the Prepaid Fuel extra during booking.
• Guest may return the vehicle at any fuel level.
• The prepaid price is a fixed model-specific amount shown under Extras.

2.2 Self-Refuel (Cheapest for Guest)

• Guest receives the vehicle full and returns it full with premium (91+) fuel.
• Guest must leave the fuel receipt in the vehicle (dated within 24 hours of return) to confirm premium fuel was used.

2.3 Company Refuel (If Returned Not Full)

• If the vehicle is returned not full and Prepaid Fuel was not purchased, Voyage Co will refuel it.
• Guest will be charged:
  • the same fixed Prepaid Fuel amount for that vehicle (as listed in Extras), and
  • an additional $30 service fee for staff time/logistics.
• This keeps pricing transparent and predictable.

3. California Requirements

• Fuel-related charges are disclosed in advance in compliance with California SB 478 (“hidden fees” law).
• Prepaid Fuel amounts vary by model (e.g., SUVs vs. luxury/performance) and are shown at checkout.
• Guests may request receipts for actual refueling if Company Refuel is applied.

4. Guest Responsibility

• Guest is liable for all fuel-related costs during the rental.
• Only premium (91+) gasoline may be used in any Voyage Co gasoline vehicle.
• Guest must leave the fuel receipt in the vehicle at return; missing receipt may be treated as non-compliance and billed accordingly.
• Improper refueling (wrong octane/fuel type) may lead to inspection/repair charges and loss-of-use fees.

5. EV Charging Policy (for Electric Vehicles)

• Required State of Charge at Return: Vehicle must be returned with at least 70% SoC.
  • Return with 10%–69% SoC → flat fee $75.
  • Return with <10% SoC → additional $75 (total $150).
• Approved Charging Methods: Charge only at certified stations (e.g., Tesla Supercharger, Electrify America, ChargePoint, or equivalent). Household outlets, extension cords, or non-certified adapters are prohibited unless Voyage Co approves in writing.
• Tesla Supercharger Idle Fees: Any idle fees assessed by Tesla for remaining plugged in after charging completes will be passed through to the Guest, plus a $15 administrative fee.
• Proof of Charging: Guests must keep and provide charging receipts or screenshots of charging sessions upon return.
• Charging Equipment: All cables, adapters, and charging equipment must be returned with the vehicle. Loss or damage will be charged at full replacement cost.

6. Contact Information

Voyage Co — Customer Support (California)
555 Palm Ave, #206, Millbrae, CA 94030
voyageco.ca@gmail.com • +1 (628) 358-13-18