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Rental Terms and Conditions

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Last updated: 06/01/2025

Rental Terms and Conditions
VOYAGE CO, LLC — RENTAL TERMS (California)

These Rental Terms, together with any documents you sign or agree to electronically, any documents or links sent to you electronically in connection with your rental, the Privacy Notice, and the return statement/invoice itemizing rental charges, collectively form the Rental Agreement (the “Agreement”) between you and Voyage Co, LLC (“we,” “us,” “our”). “You” and “your” mean the person signing the Agreement.

By renting a vehicle (the “Vehicle”) from Voyage Co, you agree to these Rental Terms except where prohibited by Applicable Law (the laws of the state where the rental begins). If Applicable Law conflicts with any term, Applicable Law controls.

Your failure to comply with these Terms constitutes a breach. In case of breach, we may exercise all remedies available at law or under this Agreement, including termination of the rental, refusal of future rentals, and recovery of damages.

1. Vehicle Use

1.1 Who may drive

You represent that you are a legally competent driver with a valid, unexpired driver’s license.
Digital-only or temporary licenses are not accepted for rental.
We may scan and authenticate your driver’s license to verify identity and comply with Applicable Law. By presenting your license, you consent to such processing as described in our Privacy Notice at voyage-co.com/rental-privacy.
We may refuse or terminate a rental at our discretion where permitted by law.

Authorized Drivers (25+ unless required otherwise by law):

Note (license verification): Under California Vehicle Code §14604, a rental company is deemed to have met its duty by examining a valid license presented by the prospective driver. law.justia.com

1.2 Care and security

Operate and park lawfully; use required child restraints; avoid handheld device use; lock the Vehicle and secure keys when unattended; take reasonable precautions to protect the Vehicle and keys.

1.3 No smoking / vaping

Smoking or vaping of any substance in or near the Vehicle is prohibited. If we reasonably determine smoke/vape evidence or odor is present, a cleaning fee may apply (see 2.6(c)).

1.4 Return of the Vehicle

(a) Return time. Return the Vehicle in the same condition, ordinary wear excepted, by the Return Time shown in your Agreement, or earlier if we demand as allowed by law. Different/late return times may change your rate; late returns may incur late fees.

(b) Return location. Return to the Designated Return Location, unless we approve another location in advance (different rates/fees may apply).

(b)(1) EV return. Because EV charging infrastructure is location-specific, EVs must be returned to the location we specify. If not, you are responsible for repositioning costs and loss-of-use from the scheduled return until actual return (capped at 30 days) at your daily rental rate.

(c) Failure to return. If you fail to return by the Return Time and to the proper location (and no extension/change was approved), you are in breach. Where permitted, we may treat a failure to return as theft/unlawful retention and pursue remedies.

1.5 Prohibited uses & duties

(a) Prohibited uses include (without limitation):

(b) Duties:

1.6 Misrepresentation / Repossession

We may repossess the Vehicle at our discretion (consistent with law) if obtained by fraud/misrepresentation; if parked illegally; used unlawfully; used in breach; abandoned; or not returned on demand. You agree we may use remote disable/lock, GPS, and other reasonable means to recover the Vehicle, and you will reimburse reasonable repossession costs. In cases of fraud/misrepresentation, liability protections and optional products may be void where permitted.

2. Standard Charges & Fees

Price transparency (California SB 478): We display or quote prices inclusive of mandatory fees (excluding government taxes/fees and third-party shipping, if any). Optional extras or add-ons are disclosed separately and only charged if selected. oag.ca.gov

2.1 Daily charges

You pay the daily rate quoted at booking for each full or partial 24-hour period from rental start. If pickup/drop sites differ from standard locations listed on our site, additional location or delivery/pickup fees may apply.

2.2 Mileage

If your booking includes mileage charges or a mileage cap, charges apply per the booking terms. Mileage is measured via the factory odometer.

2.3 Conditional rates

If you booked a conditional rate (e.g., promo/corporate) and do not meet conditions, the default applicable rate for a comparable rental applies.

2.4 Tolls

All Vehicles include electronic tolling. You are responsible for all tolls during your rental. If tolls are billed to us, we will pass through the toll amounts plus any disclosed administrative fee.

2.5 Fuel service (three options)

  1. (1) Prepaid Fuel (Optional Extra).
    You may purchase a prepaid full tank shown under Extras for your specific Vehicle. You may then return at any fuel level.
  2. (2) Full-to-Full.
    If you do not purchase Prepaid Fuel, receive the Vehicle full and return full with the same grade (Premium is required for Voyage Co vehicles). Please keep receipts if requested.
  3. (3) Company Refuel.
    If you return with less fuel and did not purchase Prepaid Fuel, we will charge:
    – the actual cost of fuel at the time and place of refueling (based on receipts), plus
    – a $30 refueling service fee for our time/logistics.
    This ensures transparent, real-world pricing based strictly on documented fuel purchases, without relying on external fuel indexes.

2.6 Other fees (where permitted by law)

2.7 Your payment responsibility

You are responsible for all charges associated with your booking. If a third party is billed, you remain jointly responsible. We may run a credit check or request additional ID before releasing a Vehicle.

2.8 Card authorization hold

Your card issuer may place an authorization hold up to: (i) the estimated total charges under Section 2 (including subsections) or (ii) the deposit amount posted at the rental site. We are not responsible for issuer overdraft or hold-related fees. After return and posting of standard charges, any excess hold is released (timing depends on your bank).

2.9 Currency conversion (non-US issuers)

If you are billed in non-USD currency, we convert at a Reuters-based rate plus up to 3% processing. This replaces any issuer DCC service.

2.10 Adjustments

A preliminary invoice may be provided at return but is not final. Additional charges may post later (fuel, tolls, violations, damage, etc.). Corporate renters acknowledge we may contact the employer for unpaid amounts; personal renters remain responsible regardless of any reimbursement arrangement.

2.11 Collections

If unpaid after 5 days of our demand, a finance charge of 1.5%/month (or the legal maximum) may apply. You agree to reasonable collection costs, attorneys’ fees, and NSF penalties. We may engage collectors and report delinquencies.

3. Accidents / Incidents

Immediately report any accident/incident to +1 (628) 358-13-18 and voyageco.ca@gmail.com, and to police where required. Provide a written report and cooperate with investigations and claims.

3.1 Damage or loss

You are responsible for damage or loss from any cause (including acts of nature), up to the Vehicle’s fair market value, plus towing, storage, appraisal, administrative fees, and up to 30 days loss-of-use at your daily rate. If the Vehicle is stolen and not recovered, you owe its fair market value less salvage/recovery, plus related costs. If insurance applies, you authorize us to seek payment directly from the insurer; we will refund any overpayment recovered from third parties.

The Renter understands that certain damages may not be reasonably visible or discoverable at the time of return. To ensure accuracy and fairness, Voyage may identify and make a claim for such damages within a reasonable period following the end of the rental. The parties agree that this reasonable period extends up to 30 calendar days after the rental ends.

For latent, hidden, or mechanical damages that could not reasonably have been detected at the time of return, the Renter further acknowledges that the claim period may be extended up to 60 days, provided Voyage can reasonably demonstrate that the damages occurred during the Renter’s period of use.

Voyage’s documented check-in records (including photos, video, telematics, and written inspection notes) constitute the primary baseline for comparison. Any damage discovered after return will be assessed against this documentation, and the Renter accepts responsibility if Voyage shows the damage was not present upon return and is attributable to the rental period.

3.2 Indemnity

You agree to defend, indemnify, and hold Voyage Co harmless from third-party claims arising from your rental/use. You may tender to your insurer, but remain responsible to us.

3.3 Liability protection; Optional Damage Waiver (if offered)

Liability: This Agreement does not provide liability insurance or protection beyond what is required by law; you are responsible for complying with financial responsibility laws.
Optional Damage Waiver (DW): If we offer a DW, it is optional and may be duplicative of your existing coverage. Clear and conspicuous disclosures and daily/weekly rates will be shown in the contract or signage as required by California Civil Code. law.justia.com+1codes.findlaw.com
Note: California law imposes specific disclosure and pricing requirements for any paid damage waiver product (e.g., daily cap). If you enable DW on your site or at the counter, ensure the mandated notice and the per-day rate appear exactly as required.

3.4 Subrogation/assignments

If a loss is covered by insurance or other benefits, you authorize us to communicate and provide documentation to the provider, and you agree to cooperate with claims.

3.5 Repairs

Do not repair the Vehicle without our written consent. Unauthorized repairs are at your expense and may void warranties. If we approve repairs, we will reimburse reasonable, documented costs that meet our requirements.

3.6 Full Responsibility of Renter

You acknowledge and agree that from the moment you take possession of the Vehicle until the time it is returned and checked in by Voyage Co, you bear full, unconditional, and exclusive responsibility for the Vehicle, its operation, and any and all consequences of its use. This responsibility includes, without limitation, liability for:

You expressly waive and release Voyage Co, LLC, its officers, directors, employees, and agents from any liability, claims, or demands of any kind arising from or related to the Vehicle during your rental period, except to the limited extent prohibited by California law.

4. Roadside Assistance & EV Roadside

4.1 Standard vs. Extended

Limited roadside is included. Extended Roadside (optional) may cover key lockout, flat tires, jump starts, fuel delivery, towing, etc. If not purchased, charges may apply.

4.2 EV roadside

EV roadside does not include on-road charging or transport to chargers unless purchased under Extended Roadside. If an EV battery is depleted, towing to the rental location may be charged. Private EV recovery providers may not be used; towing must be coordinated through our provider and use a flatbed.

5. Telematics / GPS / Connected-Car Data

5.1 GPS units

Where available, a GPS device may be rented for a daily fee. You are responsible for loss/damage up to the replacement value stated in your Agreement.

5.2 Location information

We do not guarantee location privacy. You consent to our use of GPS/telematics/Connected-Car data as permitted by law and described in our Privacy Notice—for fleet management, safety, recovery of overdue/abandoned/stolen Vehicles, and service improvement. Corporate accounts must ensure drivers are notified/consent where required.

5.3 Connected-Car data

Some Vehicles transmit operational/diagnostic/incident data (and in limited cases, images/audio) to us, third-party providers, or the manufacturer per their privacy policies. By renting a Connected Car, you agree to comply with our terms and any applicable OEM connected-services terms. If you pair a personal device via Bluetooth, remove your data before return; we are not responsible for residual data after return.

6. Arbitration

Pre-Dispute Resolution Procedure

Notification. Before initiating any legal action (including individual arbitration or small claims court), both you and Voyage Co agree to provide the other party with written notice of the intended claim at least 30 days prior to filing. During this period, both parties will make a good-faith effort to resolve the dispute.

Sending Notices. If you plan to assert a claim against Voyage Co, send your notice to: Voyage Co, LLC — 555 Palm Ave, #206, Millbrae, CA 94030. If Voyage Co intends to assert a claim against you, we will send the notice to your address on record.

Settlement Discussions. Any settlement offers or statements made during this 30-day period are confidential and inadmissible in any subsequent proceeding as evidence or admission of liability.

Dispute Resolution

Arbitration Requirement. If a dispute is not resolved through the pre-dispute procedure, it will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules. Arbitration does not involve a judge or jury, and both parties waive the right to a jury trial. Discovery and procedural formalities are more limited than in court, and judicial review is limited.

Individual Basis Only (Class Waiver). Arbitration will proceed on an individual basis only, not as a class, consolidated, collective, or representative action. If the class-action waiver is found invalid or unenforceable, neither party may compel arbitration.

Costs of Arbitration. For claims under $10,000, if you demonstrate that arbitration costs would be prohibitive compared to litigation, Voyage Co will pay the necessary AAA filing and hearing fees required to make arbitration reasonably affordable.

Governing Law; Entry of Award. This arbitration agreement is governed by the Federal Arbitration Act (FAA). The arbitrator’s award may be entered in any court of competent jurisdiction. Any changes to this arbitration clause will apply only prospectively and will not affect claims for which notice has already been provided. For more information about AAA, its rules, or how to file a claim, call 800-778-7879 or visit adr.org.

Venue. You agree that any claims within the jurisdiction of small claims court shall be filed exclusively in San Mateo County, California, where Voyage Co is headquartered, regardless of your state of residence.

Exemptions

7. Miscellaneous

7.1 EV & Tesla specifics

7.2 Nature of Agreement

This Agreement grants you a limited right to use the Vehicle; no ownership or other rights are transferred. You may not assign your rights without our written consent.

7.3 Waiver of certain damages

To the fullest extent permitted by law, you waive claims for incidental, special, or consequential damages. If a court finds we breached this Agreement, your recoverable damages are limited to amounts paid under this Agreement.

7.4 Changes

We may update these Terms in writing or by posting on our website. Changes apply to rentals booked after the effective date.

7.5 Assignment; non-waiver; severability

We may assign our rights/obligations; you may not assign without consent. Our failure to enforce is not a waiver. If any provision is invalid, it will be modified to reflect the parties’ intent or severed; the remainder remains in effect.

7.6 Cooperation; contact

You agree to cooperate with Voyage Co in connection with the use/return of the Vehicle and any disputes. We or our agents may contact you at phone numbers, emails, and addresses you provide (including SMS).

7.7 Definitions

7.8 Indemnification / Hold Harmless

You agree to defend, indemnify, and hold harmless Voyage Co, LLC and its owners, officers, directors, employees, affiliates, and agents from and against any and all claims, demands, causes of action, damages, liabilities, losses, penalties, fines, costs, and expenses (including attorneys’ fees and court costs) of any nature whatsoever arising out of or relating to:

This indemnity obligation applies regardless of cause or theory of liability (including but not limited to negligence, strict liability, or statutory claims), but excludes only claims directly resulting from Voyage Co’s own willful misconduct or gross negligence where liability cannot be waived under California law.

California Disclosures

Contact

Voyage Co, LLC
555 Palm Ave, #206, Millbrae, CA 94030
voyageco.ca@gmail.com • +1 (628) 358-13-18

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